**TERMS OF PURCHASE
for the Private Practice Planner & Yearbook (Printed and Digital Versions)**
Last updated: 11th December 2025
Quick Summary (Plain-English Overview — Not a substitute for the full terms)
- When you buy from us, you’re purchasing from Chris Rogers trading as Private Practice Planner (“we/us”).
- Printed planners can be returned within 14 days of receiving them, as long as they’re in unused, resalable condition.
- Digital products (PDFs) are non-refundable once downloaded, because you get instant access.
- We only deliver within the United Kingdom.
- You must not share, copy, sell or distribute any digital or printed content without permission — all rights remain with us.
- We are responsible for supplying your planner with reasonable care, but we are not liable for indirect losses such as lost income or business.
- These terms form the contract between you and us, so please read them carefully before purchasing.
1. About Us
1.1. We are Chris Rogers trading as Private Practice Planner, operating from:
Private Practice Surgery, 2 Victoria Square, Victoria Street, St Albans, Herts, AL1 3TF.
1.2. Our email address for all order, return and support enquiries is: support@privatepracticeplanner.co.uk
1.3. In these terms:
- “we”, “us” and “our” refer to Chris Rogers trading as Private Practice Planner
- “you” and “your” refer to the person purchasing from our website
- “Site” refers to privatepracticeplanner.co.uk
- “Products” refers to both the printed Private Practice Planner & Yearbook and the digital PDF version.
2. Using Our Site and Purchasing Products
2.1. By placing an order, you confirm that you:
(a) are at least 18 years old;
(b) are legally capable of entering into a contract; and
(c) are buying for personal or business use within the United Kingdom.
2.2. Please read these terms carefully before purchasing. By completing checkout, you agree to be bound by them.
3. How the Contract Is Formed
Printed Products
3.1. After you place an order, we will email you to confirm we have received it. This does not mean your order is accepted.
3.2. Acceptance occurs only when we email you a Dispatch Confirmation. At that point, a binding contract is formed.
3.3. If we cannot fulfil your order (e.g., out of stock, pricing error, or delivery issue), we will notify you and issue a full refund promptly.
Digital Products (PDF Download)
3.4. For digital products, we will email you a Download Confirmation, which confirms the file is available to download. This is the moment the contract is formed.
3.5. By purchasing a digital product, you agree that we may provide the file immediately. You acknowledge that once the download begins, you lose your legal right to cancel under consumer law.
4. Delivery (Printed Products Only)
4.1. We deliver to UK addresses only.
4.2. Delivery is complete when the Products reach the address you gave us, at which point responsibility passes to you.
4.3. You will own the Products once we have received full payment.
4.4. If we do not deliver your printed order within 30 days, you may cancel your order if:
(a) delivery within that time was essential and you told us so in advance; or
(b) we refuse to deliver; or
(c) we still do not deliver after you set a new reasonable deadline.
5. Price and Payment
5.1. Prices are shown on our Site at the time of your order.
5.2. Prices exclude VAT (if applicable) and delivery costs. Delivery charges are shown at checkout.
5.3. We may update prices from time to time, but this will not affect orders we have already accepted.
5.4. If we mistakenly list an incorrect price:
(a) we will contact you before dispatch;
(b) you may choose to proceed at the correct price or cancel for a full refund;
(c) if the incorrect price was clearly a mistake, we are not required to supply the item at that price.
6. Your Right to Cancel (Printed Products)
6.1. You have the legal right to cancel your printed-product order within 14 days of receiving your planner.
6.2. To cancel, email support@privatepracticeplanner.co.uk within the 14-day period. We will provide return instructions.
6.3. You must return the Product within 14 days of telling us you wish to cancel.
6.4. Products must be returned in unused, undamaged, resalable condition. We may reduce your refund if the item has been handled beyond what is reasonably necessary to check it.
6.5. You are responsible for return postage unless the item is faulty or misdescribed.
6.6. We will refund you within 14 days of receiving the returned item.
7. Refunds for Digital Products
7.1. Digital downloads cannot be returned in the same way as physical goods.
7.2. By accessing the download, you acknowledge that your right to cancel ends immediately.
7.3. We therefore operate a strict no-refund policy for digital products once the file has been downloaded.
7.4. If a digital file is faulty or will not open, email us and we will provide a working replacement file.
8. Faulty or Misdescribed Products
8.1. If your printed product is faulty or not as described, please contact us as soon as possible with details and (if requested) photographs.
8.2. We may ask you to return the item or dispose of it. We will cover reasonable return costs for faulty goods.
8.3. Where a fault is confirmed, we will refund the full price and delivery charges or send a replacement, depending on your preference.
9. Intellectual Property and Restrictions on Use
9.1. All intellectual property rights in the Private Practice Planner & Yearbook — printed or digital — belong exclusively to Chris Rogers trading as Private Practice Planner.
9.2. When you purchase a Product, you are granted a personal, non-transferable licence to use it for your own practice or business planning.
9.3. You must not, under any circumstances:
(a) copy, share or distribute the digital PDF;
(b) scan, upload or reproduce pages from the printed planner;
(c) sell, resell, gift, or make the content available to others;
(d) publish any part of the Product online or in print;
(e) use the content to create derivative works or competing products.
9.4. We actively protect our intellectual property and may take action if these terms are breached.
10. Our Liability
10.1. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot legally be limited.
10.2. If we are found liable for any loss you suffer, our total liability is limited to the price you paid for the Product.
10.3. We are not liable for:
(a) loss of income or revenue;
(b) loss of business, clients or opportunities;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data;
(f) downtime or business interruption;
(g) any indirect, consequential or special losses.
10.4. Products are provided “as is”. We do not guarantee that they will meet your specific business outcomes.
11. Events Outside Our Control
11.1. We are not responsible for delays or failure to fulfil obligations caused by circumstances beyond our reasonable control, such as strikes, fire, flooding, postal delays, or IT outages.
11.2. If such an event occurs, we will let you know as soon as reasonably possible and take steps to minimise the impact.
12. Changes to These Terms
12.1. We may update these terms from time to time. The terms in force at the time you place your order will apply to that purchase.
12.2. If changes significantly affect your order, we will notify you and give you the option to cancel.
13. Communications
13.1. You can contact us at support@privatepracticeplanner.co.uk
13.2. We may contact you using the email address you provided during checkout.
14. Governing Law and Jurisdiction
14.1. These terms are governed by English law.
14.2. If you live in England or Wales, disputes will be handled by the English courts.
If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.